Our focus on customer support means customers get set up quickly with a web hosting package that works from the start. There is no need to request specific features to be enabled, configured, or set up. It means our customers get their questions answered quickly with in depth and useful answers. We realize that the best marketing tool for Doublewide Hosting is a satisfied customer and we strive to make sure every customer can provide an unqualified positive recommendation for Doublewide Hosting based on their experiences with us.
We use premium grade servers with a 100% Service Level Agreement for all our hosting customers. Our servers include dual core Opteron 280 processors, at least 2 GByte of ECC registered RAM, multiple disk drives and are capable of providing several terabytes of network bandwidth per month.
Our network utilizes the Enterprise routing and switching engines from Juniper and Cisco. We utilize Juniper M20 routers as border routers, Cisco 6500 series switches in our distribution layer and Cisco 6500 switches in our aggregation layers, and Cisco 3500 and 2900 series switches at the customer layer. Our network is fully meshed and redundant with 11 premium backbone providers with a total capability of over 20 Gbps of available bandwith.The datacenter facility sits atop multiple power grids driven by TXU electric, with PowerWare UPS battery backup power and dual diesel generators onsite. Our network operations center is staffed by quality technicians trained in multiple operating systems, networking essentials and multiple applications. This robust network infrastructure has a 100% uptime guarantee.
Our Servers use enterprise class software starting with CentOS Linux, which is the top end of web server operating systems and provides a strong foundation for a world class web server environment. Production class features such as mySQL, Apache web servers, PHP, and Perl build on this foundation to provide a solid infrastructure for web applications. We then provide a full set of ready to use, industry leading web applications through CPanel X and Fantastico. On top of all this we provide full daily on-site backups of account files and mySQL databases along with full weekly backups that are managed off-site.
Our servers are located in state of the art data centers offering complete redundancy in power, HVAC, fire suppression, network connectivity, and security. The datacenter facility sits atop multiple power grids, with UPS battery backup power and dual diesel generators onsite. The HVAC systems are condenser units by Data Aire to provide redundancy in cooling coupled with eleven managed backbone providers. Twelve more third party backbone providers are available in the building via cross connect. Fire suppression includes a pre-action dry pipe system including VESDA (Very Early Smoke Detection Apparatus) with over 700 smoke detectors.
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